It takes more than 5 times the marketing spending to get a new customer than it does to hold onto the one you've got. 5% increase in customer loyalty can yield increase in profitability ranging upto 85%.
The Customer relationship management (CRM) solution is the function of building a long standing relationship with a customer that maximizes profit, since it is cheaper to retain a current customer than it is to find new ones. It also consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Our CRM application customized for Businesses and Real Estate Management Company comprehensively eliminates the need for manual intervention and enhanced the operational effectiveness of their agents. A centralized database allows customized reporting and business intelligence across all their users. In an environment where many companies have lost sight of the real meaning of CRM, it's critical to remember what CRM is about. It's about acquiring and retaining customers, improving customer loyalty, gaining customer insight, and implementing customer-focused strategies. A true customer-centric enterprise helps your company drive new growth, maintain competitive agility, and attain operational excellence.
Choose the right CRM solution for the right situation with flexible deployment models that include on-premise, on-demand, and hybrid. Our CRM Solution encompasses:
Enterprise Management
Manages corporate information, organization structure, office locations, departments, and personnel details.
Newsletter Management
Company news, latest related business news , events, announcements, etc.
Customer Relationship Management (CRM)
Manages customer information (company and employees) and all interactions incurred.
Content Management System (CMS)
Content submission, management, control, archive, and production timeline.
Document Management
Secure file storage and access to documents.
Activity Management / WIP
Manage all activities of employees and interactions such as appointments, meetings, tasks, e-mail, and allows progress update.
Project Management
Provides a dashboard of where things stand on a project which involves multiple personnel, tasks, and overall timeline and progress of the project.
Distribution Management
Manage various outlet and categories for delivery of products including delivery schedule, mailing list, and auto-generated Delivery Order consignments.
Salesforce Automation
Sales/marketing and customer account management, including managing prospects, leads, quotation, and summary so proposed and actual sales.
Workflow Management
Used for various Job Request functions where user submits an online requisition or job order, and it is channeled through the respective party to act upon.
Human Resource (HR)
E-leave, e-claims, appraisal, training records and administrative functions which automates the HR department.
Make your CRM a Customer Experience Management – voice of your customer - Interactive Voice Response